Services · Epic Practice

Epic PracticeRun by leaders who have run Epic.

Seven Epic offerings from implementation to L1 to L3 managed services, led by healthcare leaders. Epic Vendor Services Member. We built and run a client Community Connect program that earned Epic Connect accreditation in 2024 and 2026.

Talk to the Epic practice Seven offerings

7+ yrs

Continuous tenure at our longest-standing Epic client

2024 · 2026

Epic Connect accreditations earned by our client for the program we built and run

6+ yrs

Renewals for named analysts on our anchor account

98% · 99%

Resolution within SLA · managed services satisfaction

Seven Offerings

Seven Epic offerings, one accountable team.

Foundation-first, P&L-visible, and staffed by certified consultants who stay.

Art, Emmie, and Penny enablement; Agent Factory use-case development, governed under your framework.

Foundation-first realignment where it shows up in the P&L: workflow, build quality, and clinician experience on live production.

Program build to Epic Connect accreditation standards: go-to-market, TCO model, governance, and rolling 10 to 16 week practice go-lives.

SLA-driven L1 to L3 support, your after-hours Epic team, running today at academic medical centers.

Templates, workqueue architecture, charge routing, clean claims, and denial management.

MyChart, Bedside, and telehealth on a sound access build.

Certified trainers, curriculum design, super-user programs, and at-the-elbow go-live support.

Your region's graduates, Epic-certified and placed on your team for 24 months, then yours with no conversion fee. Explore →

Clarity, Caboodle, and Cogito builds that finance and quality teams use, with report inventories rationalized before they are rebuilt.

Proof, By Name

Named Epic clients. Published outcomes.

Managed Services · Staffing

City of Hope

Replaced an eight-figure quarterly incumbent consulting spend with flexible certified resourcing and SLA-driven managed services.

Read the case study →

Community Connect

Tanner Health

Designed and still run its Community Connect program end to end. Tanner earned Epic Connect accreditation for the program in 2024 and 2026; enterprise Epic and Healthy Planet support uninterrupted since 2018.

Read the case study →

Post-Live Stabilization

Montage Health

Engaged after a competitor's initial Epic go-live to stabilize the system, fill documentation gaps, and bring the Epic team fully up to speed. Separately developed and optimized their Community Connect program.

Epic AI

Native Epic AI, enabled and governed.

Art, Emmie, and Penny only return value on a well-aligned build with governance that lets them ship safely. We deliver the build alignment, the activation, and the framework.

✓

Build alignment and workflow hygiene ahead of AI activation

✓

Activation support for Art, Emmie, and Penny sequenced to program goals

✓

Agent Factory use-case development: RuralLink, CoverageBridge, PayerLogic, TrueSite

✓

Local validation, bias audit, and monitoring under AIGaaS

Governance

90-Day Sprint

A safety framework you own.

Agents

On Agent Factory

Four governed agents.

Thirty minutes with the Epic practice lead.

Bring your roadmap, your staffing plan, or your managed-services RFP. We will bring the delivery records.

Epic, MyChart, Agent Factory, Art, Emmie, and Penny are trademarks of Epic Systems Corporation. MEDITECH and Expanse are trademarks of Medical Information Technology, Inc.