capability centers set up by our leadership
of them for healthcare organizations
serving US healthcare
delivery centers
Why healthcare and life sciences leaders build capability centers.
Talent at scale
Engineers, data, and EHR skills the home market cannot supply.
More per dollar
More capability per dollar, rising every year.
24×7 operations
Follow-the-sun operations without night shifts at home.
Own the IP and the AI
Capability that stays in-house instead of being rented.
The right work in the right place.
Leadership and architecture
Client-facing leadership, architecture, and product ownership.
Engineering and operations
Engineering, data and AI, EHR support, and 24×7 operations.
Overlap and language
Real-time US overlap, language coverage, and engineering close to EU data.
We deliver from the US and India, and we help you choose the mix on talent depth, total cost, time-zone overlap, language, and data rules. The network runs under one PMO, one SLA, and one scorecard, with one runbook and one ticket queue across hubs.
India is where we go deepest.
Product and AI
Product engineering, AI, and data, with the deepest technology talent pool.
Life sciences
Life sciences and pharma capability centers, cloud, and data.
Healthcare operations
Healthcare operations, revenue cycle, and EHR support, with lower attrition.
Engineering and data
Engineering and data at a moderate cost.
Entity and incentives
A wholly owned subsidiary or build-operate-transfer; SEZ, STPI, or domestic tariff area; facility, IT, and security build-out; payroll, HR, and statutory compliance; and state IT and GCC incentives.
Domain depth
US healthcare domain specialists, Epic and MEDITECH certified analysts, cloud, data, and AI engineers, and the Purpose Pathways graduate academy.
Compliance for the parent
The DPDP Act 2023 for personal data, the new labour codes, transfer pricing for the parent, and PHI handled to HIPAA standard.
Four stages, one partner.
Every healthcare capability center moves through the same four stages. Start with any of them, and the capability transfers to your team.
Stand up your center
Talent acquisition for US healthcare roles, HR and payroll, location and business case, entity and facility, and a senior seed team.
Run to parent-grade SLAs
A 24×7 NOC, infrastructure, and service desk; a SOC to HIPAA and HITRUST standards; the parent's app development; and L1 to L3 EHR and app support.
Raise value per seat
App and technology rationalization after parent transitions, automation, AI for operations, and product engineering for the parent's digital products.
Become the innovation hub
Enterprise data platforms, prediction and decision support, agents for revenue cycle and operations, and cloud migration and rearchitecture.
AI use grows with each stage: AI-assisted setup, an AI service desk and monitoring in Operate, AI for operations and automation in Optimize, and governed agents in Transform.
From day one to a scorecard your parent trusts.
Foundation
Entity, office, IT, and security.
Leadership
Leaders and the seed team hired.
Transition
First work transferred from the parent.
Steady state
Running on SLA.
Four steps, signed off
Plan: scope, runbooks, and risks. Shadow: the GCC watches, the parent runs. Reverse shadow: the GCC runs, the parent watches. Run: the GCC owns it on SLA. Exit criteria are signed off at every step.
People you can keep
A US healthcare domain hiring funnel, career paths and certification in Epic, MEDITECH, cloud, and AI, the Purpose Pathways graduate academy, and an employer brand program. We target annual attrition under 10%.
One compliance posture in every geography.
PHI protected
BAA-covered, with PHI protected end to end.
Certified platforms
Certified cloud and data platforms.
Information security
One control set across every hub.
Governed AI
Governance on every AI deployment.
Regulated data
Life sciences validation and EU data protection.
India data protection
Consent, notice, and transfer rules for personal data in India.
PHI stays in-region by design and is accessed through VDI. Business associate agreements and standard contractual clauses cover every transfer. Controls include least-privilege access, a full audit trail, zero-retention AI inference, continuous compliance monitoring, and immutable backups with tested disaster recovery.
Executive steering committee
GCC and parent leaders set direction, investment, risk, and value.
Program management office
Plan, budget, risks, change control, and reporting.
Delivery workstreams
Sprints, SLAs, incidents, and knowledge transfer.
The monthly scorecard tracks SLA attainment, satisfaction, cost per seat, knowledge transfer, risks and issues, and value delivered. Delivery is phase-gated, with a go or no-go decision at every gate.
Partner the way that fits you.
From running services for your center to building one and handing it over.
Managed
Services we run under SLAs, hours-based and never per ticket.
Co-create
We design and build new solutions and IP with you.
Co-invest
We share the investment and the upside.
BOT
We build and operate the center, then transfer the team to you.
BOTT
We build, operate, and transform with AI, then transfer.
First step
A capability assessment and a center-of-excellence opportunity map.
15+ capability centers, set up by our leadership.
Client names are withheld. Centers span the US, India, and Asia.
Providers, payers, and health IT
Safety-net, academic, regional, and multi-state not-for-profit health systems, a large health insurer, a healthcare performance alliance, a hospital group in India, and a healthcare IT and EHR company.
Enterprise operations
Manufacturing and retail, industrial distribution, e-commerce, business services, aviation, IT infrastructure services, and a multinational conglomerate.
Centers built before
GCC strategy, setup, and build-operate-transfer
Provider, payer, and healthtech domain depth
Global delivery and 24×7 operations at scale
India talent and leadership hiring
Accelerators, handed over
readabl.ai for inbound documents (becoming Waypoint in 2027), four governed agents (RuralLink, CoverageBridge, PayerLogic, and TrueSite), and the 90-Day AI Governance Sprint. Our architects work alongside your engineers, with a planned handover of ownership.
Start the conversation.
Discovery session
With GCC and parent leadership: mandate, gaps, and ambitions.
Pick the first pillar
A center setup, an EHR center of excellence, a revenue cycle diagnostic, or an AI sprint.
Decision-grade plan
A business case your global leadership can defend.
Book a discovery session.
Tell us where your center is today and what the parent expects next.