auto-categorization of inbound documents, on readabl.ai today
tuned document types in production today
the readabl.ai engine in production at a multi-hospital system, renewed
Epic today; MEDITECH Expanse and Oracle Health in 2027
readabl.ai is becoming Waypoint.
The document engine behind readabl.ai reads, classifies, matches, and files inbound documents into Epic today. Waypoint keeps that engine and adds agents that finish the work each document starts. Waypoint launches in 2027.
The same engine and the same Purpose Health team, with a new name and new agents.
Current clients keep using readabl.ai. When Waypoint launches, each one moves over in parallel with its current service, then cuts over.
Built by our Epic, MEDITECH, and cloud teams, and implemented by the same practices.
Monument Health
Automated clinical-document data retrieval with readabl.ai, replacing manual indexing.
Read the case study →EHR AI works inside the chart. Waypoint works where the chart ends.
Your EHR's own AI
Notes, chart summaries, coding, and inbox drafts. Epic, MEDITECH, and Oracle Health each ship native AI for this work, and Waypoint leaves it to them. Epic's new Connectors let its AI reach other apps; fax lines, referring offices, and payer letters have no app to connect to.
Waypoint
Work that still arrives by fax, portal, and mail, and that staff carry by hand today:
A referral missing three required items
An outside result nobody owns yet
A payer letter that changes an authorization
An unsigned home health order waiting on a physician
A records request that needs a valid authorization
Every request gets a position, a heading, and a destination.
Every channel
Fax, Direct messages, email, scanners, payer portals, and HL7, X12, and FHIR feeds.
Located and matched
Classified, split, and extracted with citations, then matched to the right patient, order, referral, or authorization.
Routed to an agent
The agent takes the next step inside the EHR or back out to the sender, at the autonomy you set.
Evidence for every action
Each action is logged with its evidence, confidence, policy rule, approver, EHR change, and reversal.
Seven agents, released in order of value.
Intake runs in production on Epic today, as readabl.ai. The other six arrive with Waypoint from 2027, each with its own autonomy setting.
Intake
Classify, split, match, and file every inbound document.
Referral
Check completeness, request missing items, hand off schedule-ready referrals, and close the loop.
Results
Put outside results in front of the responsible provider and track open loops.
Refill
Turn faxed refill requests into native refill requests, per protocol. A clinician decides.
Payer
Match payer letters to authorizations and claims, and assemble outbound packets.
Signature
Route unsigned orders to the signer, return them to the sender, and follow up.
Records
Validate, assemble, and redact records requests for HIM to approve and release.
Out of scope
Ambient notes, chart Q&A, coding, claim scrubbing, and patient chat.
Autonomy you set, one action at a time.
Every decision cites its evidence, chart writes land as preliminary until a person approves them, and every action can be reversed.
Suggest
The agent proposes. A person acts.
Draft
The agent prepares. A person approves in one step. The default for chart writes.
Act with review
The agent acts. A person reviews within a set window and can reverse it.
Act within policy
The agent acts inside policy limits with sampled QA, for work like classification, junk faxes, and duplicates.
You set the level for each agent and each action type. A level rises only after shadow-mode accuracy meets your threshold. Medications, result interpretation, and special-category releases stay capped at Draft.
One action model across three hospital EHRs.
Epic
FHIR R4 and Epic APIs, with HL7 filing through OnBase. An Epic Connector for Waypoint is planned for 2027, so Epic AI and the agents you build in Agent Factory can hand Waypoint work, within the permissions your organization approves. Without it, Waypoint agents run end to end.
MEDITECH Expanse
FHIR R4 for read and Expanse documentation APIs for write through the MEDITECH Alliance, plus HL7 v2. Delivered with our MEDITECH practice.
Oracle Health
Millennium through Ignite FHIR R4 with DocumentReference writes, and HL7 through Cerner Open Interface.
Waypoint stands alone, and every route ends in your own work queue by default. If you also run CoverageBridge, PayerLogic, RuralLink, or TrueSite, that agent becomes the destination for the outside documents it needs.
Start with your own documents.
Inbound Snapshot
Send a de-identified sample of your inbound documents. We classify it and walk your team through the results.
Route Assessment
We map one inbound workflow end to end and size the agents, EHR adapters, and staffing it needs.
Managed Intake
Run readabl.ai today, and Waypoint from 2027, with your own staff, or let Purpose Health work the exception queue under a turnaround SLA.
Start with a free Inbound Snapshot.
Tell us your EHR and your largest inbound queue. The software practice will follow up.